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Telemedicine FAQs
What is Telemedicine or Telehealth?

The use of electronic information and telecommunication technologies to support long-distance clinical health care, patient and professional health-related education, public health and health administration. Telemedicine represents a valuable resource for delivering health-related services to remote, underserved areas, providing greater access to health care for consumers and health professionals.
How is Telemedicine delivered?

Telemedicine primarily uses videoconferencing equipment. This is an interactive technology and enables patients and health care providers at distant sites to interact “face-to- face”. Technological advances now allow for these interactions to occur using a desktop computer. An alternative to real-time telemedicine is called “store-and-forward”, in which clinical information is sent (like email) to a provider at a distant site for their evaluation. This does not allow for a dialogue between the patient and provider.
How can the network be used?

The network is being used to provide patient care, continuing education for health professionals and patients, business and administrative meeting.
What clinical services are being offered?

Clinical services offered through Sanjeevani include patient exams, patient consultations and follow-up exams. All patient exams are confidential and are done over a secure network.
Who can access the system?

The system can be used by any interested health care professional. In addition it can also be used for long distance administrative meetings and continuing education.
Can you connect with more than one site at a time?

Yes, several sites can be connected together for a conference.
Are there problems with licensure across state lines?

Yes, providing patient care across state lines using telemedicine can be problematic. Some states, like Montana, have adopted restrictive licensure policies and require full licensure to see patients over telemedicine. Other states have less restrictive policies.
Can health professionals receive CE credits for educational offerings?

Yes, continuing education credits can be provided if requested in advance. However, it is up to the originator of the continuing education program.
Is the equipment difficult to use?

No, the equipment is actually quite user-friendly and simple to use. Users receive training on the use of the equipment before their first conference. A telemedicine staff person is on hand at all times during a conference for any problems or questions.
What do patients think of this technology?

Patients have been very satisfied with the care they have received using telemedicine. Positive factors cited by patients include saving travel time and expense, increased access to specialty services and increased attention by their primary care provider.
What do providers, both rural and urban, think of this technology?

Providers have often been initially hesitant to use this technology for patient care. However, most are quite pleased with it once they have used it and realize the quality and ease of the interaction.
What ancillary medical equipment is available for use?

Medical peripheral devices, such as stethoscopes, spirometer hand-held patient cameras for close-up views, are available at each of our rural network sites. Medical peripheral devices are not currently available at other state videoconference sites.
What kinds of audio-visual devices can I use to present a talk?

Slide presentations computer-based can be projected. Paper documents can also be projected, a document stand similar to an overhead projector. Videos may be shown, as well however, they don’t transmit very well.
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